Shipping Policy

Welcome to our Shipping and Policy section. We prioritize delivering your purchases safely and promptly. Our guidelines here detail our shipping methods, costs, timelines, and our return, refund, and exchange policies. We recommend reviewing these before purchasing. Our goal is to ensure a seamless and transparent shopping experience for you.

Shipping Costs
We provide free shipping for all orders over £200.

Shipping Timelines
After receiving payment, orders are usually processed within 1-3 business days. Delivery may take approximately 5-7 Business days.

Return
At Dervish Rugs, customer satisfaction is our foremost priority. We allow customers to request a return of any item, provided it is in its original condition, within fourteen (14) days of receipt. A refund will be issued after deducting a 15% restocking fee, unless the item is undamaged.

Once the return request is approved, the customer is required to ship the item(s) back to us within one week. The item(s) should be insured for their full value and securely packaged to prevent any damage during transit. Please note that the customer will be responsible for bearing the return shipping costs.

We regret that we cannot accept returns beyond the fourteen-day period. A 15% restocking fee will be deducted from your refund. Additionally, if the returned item is not in its original condition, the costs for cleaning or repairs will also be deducted from your refund.

To initiate a return, please contact us at info@dervishrugs.com.

Return Rules:
Returns accepted for 14 days
Customer provides return shipping
15% restocking fee

Return & Cancellation Policy:
If an item is not received by the customer and is returned to us due to the customer being unavailable for several delivery attempts or rejecting delivery, the customer will be charged both the initial and return shipping costs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dervishrugs.com. 

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.